INVIE
Terms of Service
These Terms are an agreement between you (or the organisation you represent, together the “Customer”) and Lê Bùi Hoàng Viên, tax code 066098017218, registered at 203/36 Đinh Thiên Hoàng, Buôn Ma Thuột Ward, Đắk Lắk Province, Vietnam (“INVIE”, “we”), for the use of the INVIE market research service at app.invie.net and related services (the “Service”). By creating an account, signing in or using the Service, you accept these Terms and the Privacy Policy. If you use the Service on behalf of an organisation, you confirm that you are authorised to bind it.
1. The Service
INVIE helps game and app teams understand their market: app store rankings, running ads, user reviews and search trends, with tools to keep evidence, record findings and draft creative briefs. We may change, add or discontinue features. If a change materially reduces the value of a paid plan you are using, we will give reasonable notice.
2. Accounts and sign-in
- You sign in with a link sent to your email. You are responsible for keeping your mailbox and devices secure and must not share sign-in links.
- Information you provide must be accurate. Each account is for one person; do not create accounts in bulk or with automated tools.
- You must be at least 16 years old and able to enter into a contract under the laws where you live.
- Tell us promptly at support@invie.net if you suspect unauthorised access to your account.
3. Workspaces and roles
Customer data is organised in workspaces. The Owner manages members, roles (Owner, Editor, Viewer) and the workspace plan, and is responsible for whom they invite and what access they grant. Members can see content according to their role.
4. Plans, payment and cancellation
- Prices, billing periods and limits of each plan are shown in Workspace settings at the time of purchase. Plans renew each period until cancelled.
- Payments are handled by our payment processor, which may act as merchant of record for the transaction, issue invoices and collect applicable taxes. We do not store card numbers.
- You may cancel at any time; the plan stays available until the end of the paid period. Unless required by law or stated otherwise at purchase, fees already paid are not refunded for the unused part of a period.
- If a renewal payment fails, the workspace may keep access for a grace period and then return to the limits of a workspace without a plan.
- We may change prices for future renewal periods with at least 30 days’ notice.
- Current prices are published on the Pricing page. How to cancel and when refunds apply are set out in the Refund & Cancellation Policy.
5. Usage limits
To keep the Service reliable for every customer, some features have daily or monthly limits, such as AI calls, on-demand paid data requests, file storage and number of Projects. Limits depend on the plan and may be adjusted. When a limit is reached, the feature pauses until it resets.
6. Market data
- Market data in INVIE (rankings, ads, reviews, trends) is compiled from public sources and data providers at given points in time. It may be incomplete, delayed or inaccurate; snapshots show their capture date and coverage where available.
- Ad creatives, app names and icons, and user reviews belong to their respective owners. INVIE displays them for research and reference. You must not copy, redistribute or commercially exploit them beyond what the law allows.
- Some data (for example pilot data) may not be exported from the Service.
- Data and analysis in INVIE are not investment, legal or business advice. You are responsible for decisions you make based on them.
7. Customer Content
“Customer Content” is data you put into the Service: Project profiles, notes, evidence, uploaded files, findings, briefs and results. You keep all rights to Customer Content. You grant us the right to store, process and display it only as needed to provide the Service to you. You confirm that you have the right to upload it and that it does not break the law or infringe third-party rights. Personal data in Customer Content is processed under the Data Processing Agreement.
8. AI features
- Some features use AI models from external providers. Data is sent only when you actively use the feature and confirm that the selected data may be sent.
- AI output consists of suggestions and hypotheses and may be wrong or incomplete. Citations are checked against the selected evidence, but you should review output before relying on it. We do not guarantee that AI output is unique to you.
9. Prohibited conduct
You must not:
- scrape the Service with automated tools or use it to build a competing product;
- circumvent or exceed usage limits, rate limits, bot protection or access controls;
- share accounts, resell or sublicense access unless your plan allows it;
- reverse engineer, interfere with or disrupt the system, or upload malicious code;
- use the Service unlawfully, infringe intellectual property or privacy rights, or send deceptive content.
10. Suspension and termination
We may suspend or end access if you breach these Terms, do not pay, or where needed to protect the Service or other users or to comply with the law. Where possible we will notify you and give you a chance to fix the issue. You may stop using the Service and ask us to delete your account at any time. After termination, Customer Content is handled under the Privacy Policy and the Data Processing Agreement; export any data you need beforehand.
11. INVIE’s intellectual property
The software, interface, INVIE brand and materials we create belong to us. These Terms grant you no ownership, only the right to use the Service under your plan. We may use feedback you send to improve the Service without obligation to you.
12. Disclaimer
To the extent permitted by law, the Service is provided “as is” and “as available”. We do not warrant that it will be uninterrupted or error-free, or that market data will always be complete and accurate.
13. Limitation of liability
To the extent permitted by law: (a) we are not liable for indirect, incidental, special or consequential damages, lost profits, lost data or business interruption; (b) our total liability arising from or relating to the Service does not exceed the amount you paid for the Service in the 12 months before the event giving rise to the liability. This limitation does not apply where the law does not allow it.
14. Indemnity
You agree to indemnify us against claims, damages and reasonable costs arising from your breach of these Terms or from Customer Content that breaks the law or infringes third-party rights.
15. Changes to these Terms
We may update these Terms. Material changes will be announced by email or in the Service at least 15 days before they take effect. Continuing to use the Service after that date means you accept the new Terms.
16. Governing law and disputes
These Terms are governed by the laws of Vietnam. The parties will first try to resolve disputes amicably; failing that, disputes are resolved by the competent people’s court in Vietnam. This does not limit rights consumers have under the consumer protection laws where they live.
17. General
If a provision is held invalid, the rest remains in effect. Not enforcing a right is not a waiver of it. You may not assign these Terms without our consent. If the Vietnamese version and a translation differ, the Vietnamese version prevails.
18. Contact
Lê Bùi Hoàng Viên · 203/36 Đinh Thiên Hoàng, Buôn Ma Thuột Ward, Đắk Lắk Province, Vietnam · Email: support@invie.net