INVIE
Refund & Cancellation Policy
This policy applies to paid workspace plans for INVIE (app.invie.net), provided by Lê Bùi Hoàng Viên, and forms part of the Terms of Service.
1. Plans and renewal
Plans are paid in advance for each billing period (monthly or yearly, as shown at purchase) and renew automatically at the start of each period until cancelled. Current prices are on the Pricing page. Payments are handled by our payment processor, which may act as merchant of record for the transaction, issue the invoice and collect applicable taxes.
2. How to cancel
- The workspace Owner can cancel at any time under Workspace settings → Plan & billing → Cancel at period end, through the billing portal, or by emailing support@invie.net.
- Cancellation takes effect at the end of the paid period: the workspace keeps the plan until then and is not charged for the next period. You can turn renewal back on before that date.
- When the plan ends, the workspace returns to the limits of a workspace without a plan. Cancelling does not delete data; to delete your account or data, see the Privacy Policy.
3. No refunds for the rest of a period
Fees already paid are non-refundable, including when you cancel mid-period, do not use all of a period’s allowances, stop using the Service, or your account is terminated for breaching the Terms. Plan changes during a period are prorated for the time remaining as soon as you change; the difference is applied to that payment or to later periods and is not paid out in cash.
4. When we do refund
- You were charged twice for the same period.
- You were charged for a renewal after cancelling before the renewal date.
- A system error charged you but the workspace did not receive the plan.
- Consumer protection law where you live requires a refund.
Refunds are paid back to the original payment method; how long they take to arrive depends on your bank or card issuer.
5. How to request a refund
Email support@invie.net from your account email within 30 days of the charge, with the workspace name, the payment date and amount, and the reason. We reply within 5 business days. Please contact us before raising a dispute with your bank — it is usually faster.
6. Failed renewal payments
If a renewal payment fails, the workspace may keep access for a grace period and then returns to the limits of a workspace without a plan until a payment succeeds.
7. Price changes
We give at least 30 days’ notice of price changes. New prices apply from the next renewal period and never to a period you have already paid for.
8. Contact
Lê Bùi Hoàng Viên · 203/36 Đinh Thiên Hoàng, Buôn Ma Thuột Ward, Đắk Lắk Province, Vietnam · Email: support@invie.net